Member journey accessing virtual and in-person care

Key Takeaways

Within 3 hours of the weekend incident, mother and daughter had a virtual appointment with their physician.
This single plan seamlessly enabled seeking in-person care to initially diagnose the girl’s asthma, then accessing unlimited $0 virtual care for follow-up visits.
Costly visits for emergency or urgent care were avoided on a weekend.

View this video to see how virtual and in-person care seamlessly worked together to ensure this girl’s asthma did not stop her from pursuing her love of soccer.

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Virtual Blue — Video

Virtual Blue Care Model

Dedicated virtual care teams get to know each individual member and use this knowledge to put the member at the center of the care experience. The member experience is personalized, coordinated, and easy.
Virtual Blue — Download

Blue Shield employees share their care experiences with Virtual Blue

Learn about the experiences and high satisfaction rate of our employees who chose Virtual Blue as their health plan. In their own words, they share how they avoided costly emergency or urgent care appointments, appreciated easy access to care and appointments, and much more.
Virtual Blue — Video

Member journey accessing virtual-care only

See how virtual care unfolds for a 33-year-old woman when she wakes up with back pain that intensifies throughout the day. After meeting that same day with her virtual personal physician, she gets a care plan, prescription, and orders for preventive lab tests.

Virtual Blue — Video

Virtual Blue Care Model

Virtual Blue — Download

Blue Shield employees share their care experiences with Virtual Blue

Virtual Blue — Video

Member journey accessing virtual-care only