Member journey accessing virtual and in-person care

Key Takeaways

Within 3 hours of the weekend incident, mother and daughter had a virtual appointment with their physician.
This single plan seamlessly enabled seeking in-person care to initially diagnose the girl’s asthma, then accessing unlimited $0 virtual care for follow-up visits.
Costly visits for emergency or urgent care were avoided on a weekend.

View this video to see how virtual and in-person care seamlessly worked together to ensure this girl’s asthma did not stop her from pursuing her love of soccer.

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Member journey accessing virtual-care only

Virtual Blue — Download

Blue Shield employees share their care experiences with Virtual Blue

Virtual Blue — Video

Virtual Blue Care Model