Member journey accessing virtual-care only

Key Takeaways

  1. Within minutes of connecting with a health coach, this member had a same-day primary care appointment scheduled.

  2. The member quickly accessed care for her immediate physical condition and was also able to start therapy for untreated depression without delay.

  3. Costly visits to urgent care, specialty care, and the emergency room were avoided.

View this video to see how her virtual care unfolded, uncovered untreated depression, and quickly connected her to a virtual therapy appointment.

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